Terms & Conditions
1. What is an Amazon Fresh Voucher?
An Amazon Fresh Voucher is a prepaid payment instrument that can be used to purchase items listed on the Amazon Fresh page on Amazon.in. Amazon Fresh can be accessed through the URL www.amazon.in/fresh or through the Amazon mobile application. An Amazon Fresh Voucher has an expiration date of 12 months from the date of activation, subject to applicable terms. An Amazon Fresh Voucher cannot be transferred or cancelled once it is issued. Please reach out to the issuer (Pine Labs) for any queries.
2. How do I use an Amazon Fresh Voucher?
An Amazon Fresh voucher can be used to buy items listed on the Amazon Fresh page on Amazon.in. When a voucher is eligible on an order (where all items in the cart are eligible for the specific voucher), Amazon Fresh Vouchers will show up as a payment option on the payment method selection page. To use ‘Amazon Fresh Vouchers’ for the purchase, select it on the payment method selection page.
3. I don’t have enough Amazon Fresh Voucher balance to pay fully for my order; can I use it with other forms of payment to complete my purchase?
If the Amazon Fresh voucher value is not sufficient, you can pay the balance using other payment options (credit card, debit card, net banking, UPI, etc.) available on the payment method selection page on Amazon.
4. Can I cancel my Fresh order paid with an Amazon Fresh voucher?
Yes. When you return / cancel an Amazon Fresh order purchased via an Amazon Fresh voucher, the respective amount paid using the Amazon Fresh Voucher minus cashback (if any as per the terms of the offer) will be refunded to the original source. The vouchers will be credited to the ‘Amazon Fresh Vouchers’ balance directly. Likewise, if the order was placed using an Amazon Fresh Voucher along with any other payment method, then the refund will be credited back to the ‘Amazon Fresh Vouchers’ balance and source account related to the alternate payment method.
5. I am not able to use an Amazon Fresh Voucher against my order for items listed on the Amazon Fresh page. What should I do?
If you are unable to redeem Amazon Fresh Vouchers while making payment for your Amazon Fresh order, please check if the voucher is successfully added to your account via the www.amazon.in/vouchers page. If it is successfully added, you will be able to see the correct amount reflecting on this page. If you are still not able to use the Amazon Fresh Voucher balance, please remove all items not listed on the Amazon Fresh page since they are ineligible for this purchase.
6. I lost my Amazon Fresh Voucher. The Amazon Fresh Voucher is not working. Who should I contact?
Please contact the entity / organization from whom you have received the Amazon Fresh Voucher for help.
7. How do I purchase an Amazon Fresh Voucher?
Amazon Fresh Vouchers are currently available for purchase via third-party websites. If you are a corporation and want to buy these vouchers in bulk, please submit your request here. Amazon Vouchers (including Amazon Shopping Vouchers, Amazon Prime Vouchers, and Amazon Fresh Vouchers) are not eligible for use on the Amazon Business Marketplace effective November 15, 2023.
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