1. Introduction
At Vouchervia, accessible from vouchervia.com, protecting your privacy is our top priority. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information in accordance with applicable Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By using our website or services, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
We collect the following types of information when you use our services:
a. Personal Information
- Full Name
- Email Address
- Mobile Number
- Billing Address
- UPI ID or masked payment info (collected via Razorpay)
b. Transaction Information
- Details of gift cards purchased
- Payment confirmation
- Order timestamps and delivery logs
c. Technical & Usage Data
- IP address
- Device type and browser
- Operating system
- Time of visit and pages accessed
- Referral source and usage behavior (via analytics tools)
3. How We Use Your Information
We use your information to:
- Process and deliver gift card orders
- Communicate transactional and promotional updates
- Improve our website and services
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
4. Sharing of Information
We do not sell, rent or trade your personal data. However, we may share information with:
- Payment processors (e.g., Razorpay) for transaction handling
- Gift card providers/aggregators for order fulfillment
- Law enforcement or regulatory authorities if legally required
- IT and cybersecurity vendors for fraud detection and site performance
5. Data Security
We implement industry-standard security measures including:
- SSL encryption for all transactions
- Secure server environments
- Regular monitoring for suspicious activities
- Role-based access to sensitive data
Your payment details are not stored on our servers and are processed via secure third-party payment gateways.
6. Cookies and Tracking
We use cookies to:
- Enhance user experience
- Remember user preferences
- Track website traffic and behavior for analytics
You can disable cookies via your browser settings, but this may affect some functionalities of the website.
7. Your Rights
You have the right to:
- Access and review your personal data
- Request correction or deletion of your data
- Withdraw consent (subject to legal and transactional limits)
- Lodge a complaint with a data protection authority
To exercise these rights, email us at [email protected].
8. Retention of Information
We retain your data only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory, and fraud-prevention requirements.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of such websites.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically. All updates will be posted on this page and are effective immediately. Users are encouraged to review this page regularly.
12. Contact Us
If you have questions, concerns, or complaints regarding this policy or your data, please contact us at:
📧 Email: [email protected]
📞 Phone:+91 8828077257